OpenSource Solutions privacy notice
At OpenSource Solutions, we are committed to safeguarding the privacy of our website users, customers, and customer personnel. This Privacy Policy explains how we handle your personal data.
This policy applies to all OpenSource Solutions websites and services.
1.1. How Your Personal Data is Collected
We only collect and process personal data that has been manually provided by you or entered with your consent. This includes, for example, data submitted via forms or information shared voluntarily during contact with a team member of OpenSource Solutions.
We do not collect personal data from external sources or without your knowledge.
1.2. How We Use Your Personal Data
We may process different types of personal data for the following purposes:
1.2.1. Usage Data
We may process data about your interactions with our websites and services (“usage data”), including:
- IP address
- Geographical location
- Browser type and version
- Operating system
- Referral source
- Page views and navigation paths
The source of this data is our private analytics system. Usage data helps us analyze website usage and improve our services. The legal basis for this processing is our legitimate interest in monitoring and enhancing our platforms.
1.2.2. Account Data
We process account-related data (“account data”) to:
- Enable your access to our services
- Maintain website and service security
- Communicate with you
This processing supports the proper administration of our business and services.
1.2.3. Service Data
Personal data provided during service usage (“service data”) is processed to deliver our services, ensure security, maintain backups, and communicate with you.
1.2.4. Publication Data
We process information posted or shared for publication through our websites or services (“publication data”). This includes managing and enabling publication for operational purposes.
1.2.5. Transaction Data
Information relating to transactions (e.g., purchases of services) may be processed to supply the purchased services and maintain transaction records.
1.2.6. Contact Data
We process personal data shared when you contact us or subscribe to notifications, newsletters, or updates. This data enables us to send you relevant content and analyze its usage.
1.2.7. Message Data
Communications sent to us, including email and form submissions (“message data”), may be processed for record-keeping and responding to your inquiries.
1.2.8. Legal and Compliance Obligations
We may process your data as required to comply with legal obligations, protect your vital interests, or establish legal claims.
1.3. Sharing Your Personal Data
1.3.1. Third Parties
We will only share your data with third parties:
- At your request and with your consent (e.g., connecting with external partners for specific services)
- For legal or professional purposes, such as with our insurers or advisors
1.3.2. Payment Processors
Financial transactions may be handled by third-party payment service providers (e.g., PayPal). Only the data required for processing payments and handling refunds will be shared.
1.3.3. Service Providers
Some services (e.g., hosting, traffic management, and data storage) rely on external providers, such as Amazon Web Services, Cloudflare and others based on your project and solution.
Appropriate safeguards ensure compliance with data protection laws.
1.4. International Transfers
Some of our service providers’ servers may be located outside the European Economic Area (EEA), including in the USA, Israel, and New Zealand. Data transfers to such providers are protected by safeguards, such as standard data protection clauses.
1.5. Retention of Personal Data
We retain personal data only as long as necessary for its purposes. Specific retention periods include:
- Usage data: Up to 30 months
- Account and service data: For the account’s lifetime and up to 7 years after closure
- Transaction data: Up to 7 years
- Publication data: 12 months post-publication
- Contact data: Until you opt out
Certain data may be retained longer if required for legal compliance or vital interests.
1.6. Your Rights
Under data protection laws, you have the following rights:
- Access to your data
- Rectification of inaccuracies
- Erasure (subject to exclusions)
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent (where applicable)
You may exercise your rights by contacting us in writing.
1.7. About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies:
- A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date
- A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed
Cookies do not typically contain any information that personally identifies a user. However, personal information that we store about you may be linked to the information stored in and obtained from cookies.
1.7.1. Cookies that we use
We use cookies for the following purposes:
- Authentication and navigation: We use cookies to identify you when you visit our websites and as you navigate our websites
- Personalisation: We use cookies to store information about your preferences and to personalise our websites for you
- Security: We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our websites and services generally
- Analysis: We may use cookies to help us to analyse the use and performance of our websites and services
1.7.2. Cookies used by external service providers
We may use Google Analytics to analyse the use of our websites. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our websites is used to create reports about the use of our websites.
Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
1.7.3. Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
These links are provided as-is to assist you. We are not responsible if the links have changed or become incorrect. If you encounter any issues, you can find up-to-date information related to managing cookies on your browser’s official support website or elsewhere on the internet.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our websites.
1.8. Third-Party Websites
Our websites may link to third-party websites. We are not responsible for their privacy policies or practices.
1.9. Updating Information
Please notify us if your personal information needs to be corrected or updated.
1.10. Acting as a Data Processor
When providing services, we may act as a data processor, handling personal data on behalf of our customers. In such cases, the customer is the data controller, and we process data in accordance with their instructions.
1.11. Amendments
We may update this policy periodically. Significant changes will be communicated via email or notifications on our website.
1.12. Our details
Our legal name is OpenSource Solutions.
We are registered in France under registration number 931 564 298, and our registered office is at:
126, Rue d'Alésia, 75014 Paris.
You can contact us:
- By post, using the address given above
- Using our website contact forms
- By telephone, on any contact number published on our websites
- By email, using any email address published on our websites